All of our goods are sold in good faith and we hope that you do not encounter any problems with any of our merchandise. All items come with our standard 14 day money back guarantee. Goods may be returned in an unused condition and in their original packaging within 14 days from the date of receipt. This excludes Atomisers, RBAs & RDAs, due to the nature of these products and for health reasons, there is no warranty unless it is deemed manufacturer defective upon arrival. It should be noted that we do not cover damage caused by misuse, accident or wear and tear.
Should you have a problem with any of our products, please email us immediately at: email@example.com quoting your order number and date of purchase.
Order Processing & Despatch
There is same day despatch for orders received before 4pm Monday to Friday and before 10am on Saturday. Order cut-off for all same day despatch is 16:00hrs (UK time) Monday to Friday. Orders placed after 4pm cannot be guaranteed to be despatched same day but will treated as having been placed the next working day. Orders received after 4pm on Friday but before 9am Saturday will be despatched on Saturday morning. Orders placed after 9am on Saturday will be processed Monday or in the case of Bank Holidays, the next working day.
Flat Rate Delivery
- Charge: There is a flat delivery rate of £4 for any UK address (this applied to any size order).
- Carrier: Goods will be sent via Royal Mail using the ‘Tracked 48’ service.
- Delivery Time: Royal Mail Tracked 48 Service aim to deliver (as the name suggests) within 48 hours of posting. We process all orders received before 4pm on the same day.
- Please be aware that although we will do all we can in the event of a problem after despatch, we are not responsible for goods that are delayed or go astray once they have been despatched to Royal Mail.
- If your parcel does not arrive within 10 working days, please contact us via email at firstname.lastname@example.org
- As we use Royal Mail delivery systems, delivery times are subject to their terms and conditions. For further information please see the Royal Mail website at www.royalmail.com for terms and conditions.
- !!!Please be extra careful when completing your address details as we cannot be responsible for non delivery of items unless the full and correct details have been entered!!!